Residential customers are billed on a quarterly basis.You will be mailed or emailed a bill at the end of a calender quarter payment is expected by the 20th of the month. We accept payment by check, cash (of exact amount), MasterCard, VISA, Discover or American Express.  You may pay your bill online by clicking here.

 

• A $30.00 fee will be charged if a check or bank draft is returned by the bank for any reason.

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Services may be suspended if payment is not received by the first pick-up day of the new quarter.  An automated reminder call will be made for past due accounts prior to suspension.  Please make sure your phone number is up-to-date at our office. 

• Credit is not given for suspended service.

• A 2% late fee is applied to past due accounts.

• An off-route fee applies if service is requested prior to your next pick-up day for suspended accounts.

• Accounts that reach 90 days past due may be turned over to a collection service.  Thereafter the following applies:

• In addition to the past due balance, a re-start fee and/or re-delivery fee of a dumpster must be paid to resume service.

 

Cancellation must be done in advance and can be done by the account holder(s) only.

• Refunds are issued on an individual basis.

• Container(s) assigned to you will be scheduled for pick up at time of cancellation.

• You will be responsible for the replacement cost of any container assigned to you if it becomes lost, stolen or damaged beyond repair.

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Changes to your account may be done by either the account holder or approved contact on the account.